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Home > FAQ
Q1: How to order?

A: First, please send your inquiry and requirements to our company email address at: [email protected]. Our salesman will contact you within 12 hours. Once we reach an agreement on price, package, leadtime, etc, our salesman will make you a Proforma Invoice for your confirmation and payment. We will arrange shipment upon receiving full payment.

 

Q2: How to pay?
A: 1. T/T (Telegraphic Transfer): cheapest bank fee

    2.West Union: fastest, convenient

    3.Paypal:easy, fastest,cheapest transfer fee

 

Q3: How to ship?
A: After received full payment, we will send out the goods within the deadline which both parties agreed (usually with 7-15 days).
Good cooperated with express, such as: DHL, UPS, FEDEX, TNT and EMS, and can get good discount from them. Also if buyers provide us effective account, buyers could pay transportation fee by theirselves.

Q4 How can you guarantee my goods?
A: We do our best to serve our each customer the best that we can. We provide 12 months maintenance warranties, item can be maintained for the first year.
a  For domestic purchase, we can provide door to door service.
b  With regards the foreign purchase, we can provide tenichical support and you can return the item back to china for repair. Buyers are only responsible for the return shipping fees for warranty item.

 

Q5：What kind of Supports can you provide

A:   We can provide the following supports

a.     Installation

b.     Training

c.     Trouble Shooting

d.     Maintenance 



Q6:  How do you package the test equipment I order?

A:    Export-compliant wooden box packaging



Q7: Some suggestions for the equipment I bought?

A: Suggestions to customers after receiving the products:

1. Storage conditions should accord with the requirements.

2. Check all important parts regularly and do regular maintenance.

3. The users should be trained before taking up their posts, and make use specifications to reduce operate mistakes.

4. Clean the machine in time after using.

5. Important parameters shall be corrected every year, and problems shall be found and solved in time. Doing this well can prolong the service life of instrument







 

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